By
Akindotun Merino
It is normal to have some fear or feel out of place at work sometimes, but when the anxiety begins to control you and keep you from performing your normal activities it becomes a serious problem. For many workers that suffer from some sort of workplace anxiety, their productivity decreases and they fail to contribute to the job, which can make them more anxious. While there are many forms of workplace anxiety, we can all learn to overcome them by identifying the key problem and finding a way to manage them, before they manage you. Anxiety cannot be defined as one, isolated condition. It has many faces and can have hundreds of different symptoms.
But before you can begin to understand and identify any type of anxiety, it is important to know the common symptoms and characteristics of different disorders. Only after you’ve identified the type of anxiety can you focus on the source and how to cope with it.
Social anxiety, also known as social phobia, is a type of anxiety where a person fears crowds or public situations because they feel it will lead to public scrutiny or embarrassment. This can range from simply eating in public to being among a large crowd in a store. Sometimes this person can be mistaken for having a shy demeanor, but these people have serious trouble socializing at work or even participating in meetings. This can keep them from being a team player since they frequently withdraw from the group.
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Characteristics include:
- Extremely fearful of unfamiliar situations and people
- Feeling overwhelmed with anxiety when in social situations
- Fearful of being judged or watched by other people
- Unable to face social situations on your own
Generalized anxiety disorder (GAD) is the most common type of anxiety and is usually defined as a constant state of tension and panic. People who suffer from GAD generally do not have anything particular that they are worrying or obsessing about. They cannot identify the source of the anxiety, and therefore cannot find a way to resolve the problem. So they continue to feel anxiety every day with either no apparent reason, or will find a number of problems to fret about without knowing why.
Common symptoms of GAD:
- Difficulty focusing, sleeping or concentrating
- Constant restlessness, irritation or edginess
- Feeling tired or having low energy levels
- Tense or clenched muscles
Panic disorder is characterized by a constant state of confusion and fear which normally occurs in sporadic episodes, or panic attacks. While it is normal to have some fear or confusion in our work, these feelings should not cause physical symptoms or interfere with our productivity. These panic attacks can cause sudden, debilitating symptoms, such as shallow breathing, sweating, increased heart rate, and physical pain. Often times many people do not realize they have a panic disorder since they may not recognize the symptoms of a panic attack, which can make this disorder hard to diagnose.
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Characteristics:
- Feelings of doom or losing control
- Stomach pains, dizziness or even fainting
- Overwhelming sense of fear, usually irrational
- Sudden heart palpitations or excessive sweating
Phobias are more common types of anxiety and generally focus on one thing or situation, such as a fear of spiders or a fear of public speaking. People who suffer from certain phobias begin to have an overwhelming feeling of fear and anxiety when they are faced with their phobia and can usually return to a normal state once the item or situation has been taken care of. Generally these phobias don’t interfere with our everyday lives since we may not actually have to encounter our fears on a regular basis (such as snakes, spiders, heights, fires, etc.). But phobias that can occur at work, such as a phobia of public speaking or a fear of crowded rooms, should be addressed right away since they can hinder our ability to function normally on the job.
Characteristics:
- Fear is normally focused on one thing
- Fear is usually instantaneous
- Inability to control fears, even after facing the fear itself
- Feelings subside when phobia has passed or has been avoided
If you are one of the few people that do not suffer from some sort of anxiety, then chances are you know someone who does. But could you recognize the symptoms in someone else if they had some sort of anxiety problem? Would you know what to look for? Sometimes it takes someone on the other side to recognize these symptoms in others and offer their help before the victim themselves can realize they have a problem.
Avoiding different types of social situations is a common symptom of social anxiety disorder. Many people can fear a variety of social or public situations, including public parties or events, group meetings or even having to give a presentation to a large group. They will often find excuses to avoid getting into the situation, or will simply avoid it altogether. When you think of the people you work with, do you think of anyone in particular that displays this kind of behavior? Do you have that team member that shies away from the group? Or maybe they are not there when it is time to present the project? If so, you may have someone in your group that is trying, at all costs, to avoid these social situations, and may need your help to overcome it.
Someone who suffers from some sort of anxiety disorder often has trouble accepting any form of negative feedback since they fear any type of rejection or judgment. Whether it is from a coworker or from management, any negative feedback, or constructive criticism offered will most likely be combated or simply ignored. The employee often takes the negative feedback as a form of judgment being passed on them, which in turn can heighten their feelings of being scrutinized or embarrassed.
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When preparing to speak with someone you suspect may not take the information very well, practise what you are going to say ahead of time and check for key positive terms and phrases. If possible, keep negative terms to a minimum. Gauge how the employee reacts to what you have to say, and take the time to talk it out with them if needed. Sometime you may have to check back with them to make sure they have understood what you were trying to say.
Tips:
- Approach with caution – prepare wording ahead of time
- Note how the employee receives the information
- Follow up as needed – ensure the information was taken in
Difficulty in Focusing on Tasks
It is normal to lack concentration or focus at work, especially since there is normally more than one thing that needs our attention. But if someone has difficulty focusing on several projects, or even one main project, it’s normally due to some type of anxiety. External distractions, such as coworkers or office noises can cause distractions for people with anxiety since they tend to focus on the area around them and make assumptions about their surroundings (“Are they talking about me?” or “Is that my computer making that noise?”). However, they can also have internal distractions that we may not be able to see, such as hunger, paranoia, or even intimidation. Although we cannot always fix these distractions or the employee’s problems, we can offer assistance to them in hopes it will help in some way.
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Ways to offer help:
- Offer to work with them on a project, if available.
- Let them know you are available for questions or concerns.
- Try to ensure that your work area doesn’t contribute to their distractions (i.e. turn down any music or speak softly when talking with others)
Dr. Akindotun Merino is a Professor of Psychology and a Mental Health Commissioner in California. Share your successes and challenges:
Prof. Akindotun Merino
Jars Education Group
info@akinmerino.com
YouTube.com/akinmerino
Instagram: @drakinmerino: Twitter: @drakindotun
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