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Trust Building At Work: Transparent Communication

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Building And Reinforcing Teams (14)

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Akindotun Merino

Transparent communication is open and honest. This is an essential aspect of any successful relationship. All communication with employees should be transparent in order to build trust.

Transparent communication is the act of both good and bad information being shared upward, downward, and laterally in a way that allows all to see the why behind the words. … Additionally, transparent communication encourages others to communicate openly and increases the sharing of ideas (Hutchison, 2020, April 8).

According to one Gallup report, consistent, open communication — like holding regular one-on-one meetings with employees — can nearly triple engagement levels. It’s not all about frequency, either: Communication about performance should include open, vulnerable conversations about challenges the organization faces. Trace Lawrence of Chewse stated that the average business fails to welcome emotions to the table. Worse, many companies have tacitly banned emotion from the office altogether. But if you stick to only facts and neglect feelings, you prevent employees from speaking up — or from feeling heard. Conversely, when leaders and managers express how they’re feeling, they’re not just creating connections in the workplace. They’re also telling employees who may be frustrated or unhappy: “We hear you, we feel it too, and here’s how we’re fixing it.”

READ ALSO: Workplace Harassment

Verbal communication is using words to express yourself. When speaking, most people hear what you say, but perhaps not your intention behind it. It’s important to get it right the first time, otherwise, you may have to do damage control. Speaking comes easily for some, and not so easily for others. If you fall into the latter category there are ways you can improve this. For example: practice what you are going to say before saying it. Granted, it’s not reasonable to practice everything you say, but there are those times when what you say will have a major impact, and you don’t want to leave any room for misinterpretation.

Keep employees in the loop of the status of the company or of any upcoming changes that may affect them directly. Make employees aware of important changes as they happen. Some people will be forgiving if you get it wrong the first time, but for others, this means starting from scratch in the trust-building department.

Here are some tips to help ensure your verbal communication is sending the right message:

  • Speak with confidence
  • Use a natural tone
  • Speak clearly and succinctly
  • Make sure your body language isn’t saying the opposite of your words
  • Be an active listener

Communication can also be non-verbal. For many, non-verbal communication can be difficult to master, because you are not consciously aware of what you are “saying”. However, it is important for you to be mindful of your non-verbal communication and ensure it supports your intended message. Again, not doing so can give the impression that you are not being transparent, or are an untrustworthy individual.

READ ALSO: Change: Acceptance And Management

Here are some non-verbal communication cues to consider:

  • Eye contact
  • Handshake
  • Posture
  • Body movements
  • Facial expressions
  • Aspects of speech (tone and speed)
  • Silence

Providing honest, constructive feedback strengthens the professional relationship.  When giving feedback, it may be tempting to say what you believe the other person wants to hear, but doing so is a disservice to that person and non-beneficial to you. The purpose of feedback is to highlight strengths and make the person aware of potential areas for improvement. No matter how great a job one is doing, there is always something that can be done better or more effectively. Don’t rob that employee of an opportunity to grow. On the other hand, if all you focus on are areas for improvement without commending the employee for what they are doing well, you are robbing them of a chance to shine.

When giving feedback that requires change on the part of the employee, make sure you are specifically focusing on the behavior that needs to be changed, not something that can’t be changed, such as the employee’s personality. Also, be timely in your feedback, and set clear expectations of change and gain the employee’s commitment to do so.

Finally, gossip is not appropriate for the workplace, or any place, for that matter. It is designed to tear down, not to build up. So why would you want that as a part of your company? Besides, if one person shares gossip with you, chances are they will be sharing gossip about you.

Gossip is the opposite of transparent communication. It tells secrets to one party, while keeping the other party in the dark. This typically means the whole truth isn’t being exposed. Truth is what honesty is based on. Promoting an environment where gossip is not tolerated is promoting a workplace where trust thrives.

Here are some suggestions for ridding your workplace of gossip:

  1. Institute a zero-tolerance policy.
  2. Address the gossiper.
  3. Set a positive example.

READ ALSO: Trust Building At Work: Keep Promises And Respect

Dr. Akindotun Merino is a Professor of Psychology and a Mental Health Commissioner in California. She is the President of Jars Institute.  Feel free to share your successes and challenges:

Prof.  Akindotun Merino

Jars Education Group

info@akinmerino.com

YouTube.com/akinmerino

Instagram: @drakinmerino:    Twitter: @drakindotun

 

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Mental Health

Strong Mental Will: A Tool For Fulfilment Of Dreams 

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The Futility Of A Marital Chase
Dr Hope Nwawolo

By Hope Nwawolo

As a young girl in a boarding school many years back, l found myself interested in reading articles and novels. One day, l picked a piece of torn paper from the ground and a particular sentence caught my attention.  It read, “…whatever you are as a young girl will determine what you become as an adult’’.  Without giving a thought to the fact that situations and people could change according to circumstances, my young mind went to work immediately, particularly on how l wanted to look as a woman years later. At that time, l was on the fat side. I told myself that l would not want to develop a bulging tummy as a woman. I never even gave thought to the changes women go through as a result of child bearing. However, my young mind knew l needed to do something immediately in order to achieve what l wanted many years after.  I took my house dresses and school uniforms and used my hands to take in the sides so that l had to tuck in my tummy any time l wore them.  Somehow l felt l could control my tummy from getting bigger if l kept it tucked in most of the time. And of a truth l did and needless to say that some students liked my style and did same to their uniforms. Talk about setting the pace!

At the time of taking the decision, l never even knew it was lady-like to tuck in your tummy. All l was seeing was me as a woman in future, without a bulging tummy. It never crossed my mind that child bearing or any abdominal surgery could discourage one from tucking in the tummy at will. And years later, after having four births, of which two where through caesarean sections, I have maintained the habit of tucking in my tummy and this has helped in sustaining a moderate waist line even as l increase in years.  

Another striking instance was when l went in for my masters’ degree. I told myself l would not stop my academic education until l had my doctoral degree. Sadly, before l finished the masters’ programme, l came across several doctoral students who had been on the  programme for upward of six years and were not near completion. I got discouraged and quietly finished my programme and did not look back. My mental will bowed to the discouraging sights of struggling doctoral students. Luckily, years after, the dream came alive again and l began to nurse it. Even after a professional masters’ programme, eight years after my first masters, l was still nursing the idea of a doctoral degree. Finally, fifteen years after my first masters’, I was going through the newspaper in my office when l came across a postgraduate admission advert of a private university. There and then, a strong desire to apply for a doctoral degree came over me and was so strong that l did not tell anybody so as not to get discouraged, particularly because of the high school fees. As a matter of fact, being a civil servant should have been my worry, but l just felt strong in my mind that it would work out itself.

Honestly, from the time of my sending my application to getting admission, I did not have the money for the first year of the four and half years programme and l did not want to further stress my husband who was paying school fees for my sons in private secondary school and private university. All the same, l was strongly determined to start it with complete trust that God would make the way as l went through the journey. With an undaunted mental will, He did beyond my expectations, with awesome colleagues, lecturers that were as interested for us to complete the programme as at when due as we were. 

One may want to ask how l was able to overcome the initial financial hurdle. Like l said, with the burning passion in me and a complete trust in God to provide the necessary fees, my eyes became open to certain opportunities of side hustle with two of my friends, which gave me added income to my salary. I immediately cut down on certain expenses like buying new clothes and frivolous social outings, and prioritised my needs, particularly as the school allowed for instalment payment of fees, over the semesters. 

To become mentally strong, is about shifting your whole perspective, since it is human nature to be afraid of things that we cannot control or to crumble in the face of difficulty. It is the fight or flight response that is embedded in who we are. Unfortunately, once you are in that mind-set you are giving your mental power away to a circumstance and the only power that you have is really the power of perception. And when you shift your perception and just feel like: I can handle this, I can do this,  I can turn this around, I can use this to my good — then you gain that ability. 

Mental strength is about knowing that you are creating your reality, just like l did as a young girl in secondary school. We create our reality by our thoughts, our beliefs, our actions, our habits. And sure, sometimes things happen out of our control, but most of the time, we do not go far away from achieving our dreams.  

 Nwawolo, PhD, writes in via

hopenwawolo@yahoo.com

 

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Mental Health

How To Identify Fake Friends

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Prof. Stella Roy-Omoni

Most people surround themselves with fake friends who are killing them subtly and are smiling with them. You need to identify the genuineness of your so- called friend before he/she destroys you.

Identifying a fake friend can involve noticing certain behavioral patterns:

1. Lack of Support: They might be absent or unsupportive during your challenging times, showing disinterest or avoiding your needs.

2. One-sided Relationships: They tend to benefit more from the friendship without reciprocating care or effort.

3. Gossip and Betrayal: Fake friends might gossip about you behind your back or betray your trust.

4. Inconsistent Behavior: Their actions and words may not align consistently, making it hard to trust them.

5. Conditional Friendship: They’re around only when it suits their interests or when they need something from you.

6. Manipulative or Self-centered:They may manipulate situations for their benefit or constantly talk about themselves without considering your feelings or experiences.

Being mindful of these traits can help distinguish between genuine friends and those who may not have your best interests at heart. Trusting your instincts and observing behaviors over time often reveals the authenticity of a friendship.

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Mental Health

Building And Reinforcing Teams (3) (16)

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Building And Reinforcing Teams (14)

By Akindotun Merino
When you find yourself excessively self-oriented, this is a sign that you need to deepen your humility and refocus on serving others. Here are some ways to help you foster a greater sense of humility:

Allow others to be first and foremost. Insisting on being the first in line, the first to raise your hand in a class, the first to get the parking spot, and so on, has a tendency to inflate one’s sense of self-importance. However, when you allow others to have the spotlight or be first, it gives you a better vantage point to appreciate their gifts and what they are able to bring to the table. And when you can do this, you actually find yourself in a better position to lead others because you understand how they can best contribute.

Don’t insist on being right. Nobody likes to be wrong, including other people. When you are wrong it puts you in a vulnerable position, which can be scary. However, vulnerability is often what makes a person beautiful and appreciable. Allowing others the legitimacy of their beliefs without correction from you is a charitable act.

Listen to what other people think more than telling them what you think. Dale Carnegie once said that the sweetest sound to anyone is the sound of their own voice. Really paying attention to what other people have to say without having to correct or undermine them helps you to stay oriented outward rather than being self-absorbed.

READ ALSO: Building And Reinforcing Teams 2 (15)

Try not to judge others. An old saying goes like this, “When you point a finger at someone else, you have three fingers pointing back at you.” While it is tempting to judge another person, to assess what they are doing and how they are doing it, when you do so, you are presuming that you know better. Unfortunately, unless you have lived the experiences of another person, you cannot know what is best for them. Your grasp on another person’s situation will always be incomplete because you don’t have the complete picture.

Finally keep your balance. Throughout the whole process of becoming a more effective leader and a more effective human being, two tools can help smooth the way. The first is developing a greater sense of gratitude. When you wake up in the morning, or while you drink your coffee or eat breakfast, either write down in a notebook or type on your computer a list of five things for which you are grateful. If you keep this gratitude journal every day, it will have a cumulative effect on your keeping a positive outlook.

The second tool’s importance cannot be understated. No matter how much you have on your plate at any given time, it is important that you take the time to play. Whether this is a hobby such as painting or an activity such as playing video games, make a point of scheduling play time for yourself at least two to three times a week. This will help you to balance out all the stress you have in your life.

Dr. Akindotun Merino is a Professor of Psychology, CEO of Jars Group and Mental Health Commissioner in California. Feel free to share your successes and challenges:

Prof. Akindotun Merino
info@akinmerino.com
YouTube.com/akinmerino
Instagram: @drakinmerino 

Twitter: @drakindotun

 

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